Coronavirus
(COVID-19)
Assistance

We understand that Coronavirus (COVID-19) is having an impact on our community and that it could affect your financial wellbeing. That’s why we have put together a plan to help our customers.

It builds on the offer of help we always have in place and includes assistance to our customers affected by COVID-19. The additional COVID-19 support may include providing you with more time to pay your plans.

What to do if you need help as a result of COVID-19

We are here to help. Right now, this means we’re answering a lot of calls from people who need to speak to us, so our wait times are longer than usual. If you call us, please understand we are doing our best to get to you as soon as we can. For any questions please email us at help@genoapay.com. We will come back to you as soon as possible.

ONLINE SHOPPING DURING COVID-19 ALERT LEVEL 4

Expect significant delays in shipping during the nationwide alert level 4 period. Check directly with the retailer on the impact that COVID-19 will have on your order. Please remember, we do not process any refund requests from customers directly. You will need to talk to the merchant. See here for more information on refunds.

Useful links: