Spending responsibly with Genoapay
Tips and resources
Ensure you can afford the instalments
If you don’t have a regular income that will cover the weekly Genoapay instalments then you should not use Genoapay as a payment option
Don’t miss payments
If your weekly payment is declined there is a $10 default fee charged to your account. To avoid any fees and keep Genoapay free to use, make sure that you have sufficient funds available in your account every week.
Communicate with us
If you need to move an instalment day then let us know as soon as you can and we can move the payment to a more convenient cycle
Do you really need it?
If you don’t really need it then perhaps simply save your money for another day
When you login to your Genoapay account you can track all of your payments and view when the next ones are due to come out of your account.
You can have up to 3 separate purchases on Genoapay at any one time, ensure you log in regularly to check when the payments are due
Just like a bank account you can see your available funds at any time
Tracking payments is really important because we want you to keep Genoapay free
We’re here to help. If you think you’ll be late for a payment in advance, or are having trouble with declined weekly payments please talk to us. We’ll be happy to arrange a reschedule of the payment.